Terms
The terms that apply to training booked with Ensemble.
Prices
Prices are per company, for your region, and exclude tax. There is no attendee limit. Each package or standalone session is priced remote or in person, and the same prices apply to either programme.
Audience bands
Session length and price depend on the headcount you expect at each session, as shown on the pricing page. A session’s price is its share of the package price (package price x session minutes / package minutes) plus any audience-band uplift.
If your expected headcount grows before a session, we re-quote that session at the higher band. If more people attend on the day than the band you booked, the session runs as booked.
Cancellation and rescheduling
Free to reschedule or cancel up to 10 business days before a session. Within that time, 50% of that session’s price is charged within 10 business days, and 100% within 2 business days. A session’s price is its share of the package price plus any audience-band uplift. Travel and accommodation already booked for in-person sessions are always charged.
Payment
Invoiced in full on booking, with payment due within 30 days or before the first session, whichever comes first. Late-cancellation charges are deducted from any refund of amounts already paid. Audience-band uplifts agreed after booking and in-person travel at cost are invoiced when known.
In-person sessions
In-person sessions are in London. Elsewhere they are by arrangement, with travel and accommodation charged at cost. You provide a room and screen that suit your attendees.
Satisfaction guarantee
If a session misses the mark, you choose either a free remote follow-up session of the same length and audience band, or a refund of what you paid for that session: its share of the package price plus any audience-band uplift on it.
To claim, contact us in writing within 7 days of the session. The guarantee covers a session where the agreed agenda was not covered or there was a delivery problem, such as a technical failure, or a late start or early finish on our side. Ensemble decides whether a claim qualifies and replies within 5 business days.