Frequently asked questions

Who is this for?

Companies whose engineers are adopting Claude Code, or already use it and want to get more from it. We sell to companies, for their staff, and do not sell individual places.

What do we need before a session?

For a remote session, a video call your team can join, and we can run it on the platform you use. Nobody needs to install anything to attend, because sessions are demos rather than exercises. To use what they see afterwards, your engineers will need Claude Code and access to an account. For an in-person session, you provide a suitable room and screen.

Which programme should we choose?

Choose “Migrating to Claude Code” if your organisation is adopting it, including from other AI coding tools. Choose “Levelling up your Claude Code game” if your team already uses it. They share one topic catalogue and the same prices, and you can mix topics from both when we agree your agenda.

What happens in a session?

Short 10-minute demos of features and what to look for, then Q&A. There are no hands-on exercises. A session opens with 5 minutes of welcome and ends with 15 minutes of Q&A, which stays at 10 minutes or more even if the start slips.

Do we have to choose topics?

Not to enquire. Each programme has a recommended agenda, and we agree the final one with you after booking, when you can swap topics in from the whole catalogue. A 90-minute session holds up to 7 topics and a 60-minute session up to 4. If you pick fewer, the spare time becomes Q&A, and the price stays the same.

Remote or in person?

Either. Remote is offered in every region. In person is in London, and elsewhere by arrangement, with travel and accommodation at cost. In person costs more, and the pricing page shows both.

How many people can attend, and how long do sessions run?

There is no attendee limit. Up to 25 people is list length and price. From 26 to 75, a session runs 30 minutes longer (20 for a 60-minute session) at 30% more. From 76, it runs 60 minutes longer (40 for a 60-minute session) at 60% more. The extra time is all Q&A, and the band applies to each session from the headcount you expect at it.

What about time zones?

Sessions normally run between 14:00 and 17:30 London time. By arrangement, there is an early window of 08:00-11:30 London for Asia-Pacific clients and a late window of 17:30-21:00 London for the US West Coast, with no surcharge.

How does this differ from the free official courses?

The free official material is good, and we recommend it. Our sessions are live and expert-led, so your engineers can ask about your own work. We cover what to look for and how to roll Claude Code out across a team, and the Organisation package adds standards, administrator settings and tailoring to your stack.

Can you tailor it to our stack?

Yes, in the Organisation package. We send a pre-session questionnaire and hold a call, then use your languages, frameworks and workflow in demos and examples. The Staff+ and administrator sessions address your actual setup.

How do booking and invoicing work?

Enquire or book a discovery call, and we will confirm dates by email. Invoiced in full on booking, with payment due within 30 days or before the first session, whichever comes first. Late-cancellation charges are deducted from any refund of amounts already paid. Audience-band uplifts agreed after booking and in-person travel at cost are invoiced when known.

What if we need to cancel or reschedule?

Free to reschedule or cancel up to 10 business days before a session. Within that time, 50% of that session’s price is charged within 10 business days, and 100% within 2 business days. A session’s price is its share of the package price plus any audience-band uplift. Travel and accommodation already booked for in-person sessions are always charged.

What if a session misses the mark?

You choose either a free remote follow-up session of the same length and audience band, or a refund of what you paid for that session. Claim in writing within 7 days of the session. The guarantee covers a session where the agreed agenda was not covered or there was a delivery problem. Ensemble decides whether a claim qualifies and replies within 5 business days.

How does tax work?

Our prices exclude tax. For UK clients, VAT is added where applicable. Remote training for EU business clients is invoiced under the reverse charge, and other clients outside the UK are not charged UK VAT and account for any local taxes. In-person sessions outside the UK are quoted case by case.